1. Scope
This Privacy Policy explains how Ever&Love collects, uses and protects personal data when you use the marketplace, create an account, place orders or contact our team.
2. Data We Collect
- Account data such as email address, password hash and profile details
- Order data such as product selections, shipping details and order status
- Seller data such as shop profile, payout onboarding status and listing information
- Support data you provide through email or the contact form
- Technical data such as IP address, browser information and basic server logs
3. Why We Process Data
- To create and maintain user accounts
- To process orders and marketplace transactions
- To verify email ownership and prevent abuse
- To support sellers and buyers
- To meet legal, tax and security obligations
4. Legal Bases
We process personal data on the basis of contract performance, legitimate interests, legal obligations and, where required, consent.
5. Payments
Payments are processed by Stripe or Stripe Connect. Ever&Love does not store full card details on its servers. Payment providers process data under their own privacy terms.
6. Email Verification and Support
We use email to verify new accounts, send transactional updates and respond to support requests. Verification emails are required for account activation.
7. Data Sharing
- With payment providers to complete transactions and seller onboarding
- With hosting and infrastructure providers required to run the service
- With authorities when required by law
We do not sell personal data.
8. Data Retention
We keep account, transaction and security records for as long as needed to operate the service, comply with law, resolve disputes and enforce platform rules.
9. Security
We use access controls, password hashing, rate limiting and infrastructure safeguards appropriate for a marketplace platform. No internet service is completely risk-free, so users should also protect their credentials.
10. Your Rights
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion where legally permitted
- Object to or restrict certain processing
- Request a copy of your data where applicable
11. Cookies and Local Storage
The frontend stores authentication and session-related data in browser storage to keep you signed in and to support marketplace features such as cart and profile state.
12. International Processing
Where service providers operate outside your country, we use appropriate contractual and operational safeguards consistent with applicable European data protection rules.
13. Contact
For privacy requests or legal questions, contact legal@everandlove.com.
For general support, contact support@everandlove.com.