How do I place an order?
Add products to your cart, continue to checkout, enter shipping details and complete payment through the secure checkout flow.
Answers for buyers, sellers and partners.
Start here before opening a support request. The sections below cover the most important marketplace workflows.
Buyer FAQ
Can I order custom prints?
Yes. Sellers can offer custom-print services. Product descriptions and seller profiles should explain what custom work they accept.
How are payments handled?
Payments are processed through Stripe-powered checkout. Ever&Love does not store your full card details on its own servers.
Who handles shipping and returns?
Independent sellers handle fulfillment and returns unless a listing clearly states a platform-operated fulfillment model.
Seller FAQ
How do I become a seller?
Create an account, complete your seller profile and connect payouts where required. After that, you can start publishing products.
What can I sell?
You can list ready-made 3D-printed products, custom-print offers and other compliant physical marketplace items that you have the right to sell.
When do I get paid?
Seller payouts depend on the connected payment flow and order status. Keep your seller profile and payout setup complete to avoid delays.
What commission does the platform charge?
The current marketplace commission is 3% per sale unless a different commercial agreement applies.
Sales Rules
- List only products and designs that you own or are authorized to sell.
- Do not upload infringing STL files, counterfeit items or prohibited products.
- Keep prices, lead times and product descriptions accurate.
- Ship orders on time and communicate delays early.
- Comply with VAT, consumer and product-safety rules applicable in your market.
- Use lawful images and descriptions that match the delivered product.
Partnership FAQ
Who should contact the partnership team?
Manufacturers, material suppliers, software companies, fulfillment operators, education platforms and strategic ecosystem partners.
How do I start a conversation?
Use the partnership contact path on the Contacts page or email the team directly with your company details and proposal.
Support
Need help that is not covered here? Visit the contact page and choose the relevant topic, or email support@everandlove.com.